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Admissions at RBHN Rehab

A confidential conversation built around your situation - and your family's. Insurance verified in under an hour.

Welcoming admissions area

The Admissions Process

The first call to RBHN Rehab is structured for two people, even when only one of them is on the line. Most admissions calls come from a parent, a spouse, an adult child, or a sibling - someone who has been carrying the weight of someone else's substance use for months or years. The clinical work of that first conversation acknowledges both sides: the patient who needs care, and the family member who has been holding the situation together.

Our admissions specialists are clinically trained staff who walk through three things during the call: clinical assessment (substance history, prior treatment, medical and psychiatric comorbidities), insurance verification (typically completed in under an hour with concrete out-of-pocket numbers), and logistics (timing, transportation, what to bring). Hospital-to-hospital transfers from John Muir Health, Kaiser Walnut Creek, Sutter Lafayette, and the broader East Bay network are coordinated directly with referring clinicians, usually within a few hours.

If you are calling on behalf of someone else, we will help you think through how to bring them into the next conversation without turning it into an ambush. The published clinical evidence on motivational interviewing is unambiguous: fear-based confrontation produces short-term compliance and long-term dropout. We do not do interventions in the dramatic sense. We help families make a clinical conversation possible.

Insurance & Payment

We accept most major insurance plans and offer flexible payment options.

  • Aetna
  • Blue Cross Blue Shield
  • Medicaid
  • Medicare
  • Optum
  • Humana
  • Anthem
  • Kaiser Permanente
  • Health Net
  • Magellan

What to Bring

The packing list is short on purpose. If you arrive without something, our intake team can provide it or arrange a family drop-off in the first week.

  • Government-issued photo ID - driver license, state ID, or passport
  • Insurance card if applicable, and any current prescription bottles in their original pharmacy packaging
  • One week of comfortable, modest clothing - layers for the outdoor yoga deck, closed-toe shoes for the tennis and volleyball courts, swimwear for the aquatic facilities
  • Hygiene items in sealed containers (toothbrush, unopened toothpaste, deodorant)
  • Prescription eyeglasses or contact supplies, hearing aids, CPAP machine if prescribed
  • One book, one journal, and a sealed pen (the library has more)
  • Paper contact list - family, sponsors, employers (personal phones are collected at intake)

What not to bring: alcohol, non-prescribed medication, mouthwash containing alcohol, aerosols, sharp objects, laptops, tablets, pets, or outside food and beverages.

Frequently Asked Questions

How long is treatment, and what does that mean for our family?

Most patients spend three to seven days in detox, then thirty to ninety days in residential, then eight to twelve weeks in IOP. For families, this means the most intensive period - residential - is also the period when phone access is most limited. Family programming runs Thursdays throughout, and visiting begins the second weekend. We will walk you through a realistic timeline on the first call so you and your loved one know what to expect together.

Will our insurance cover this, and how do we find out?

Probably more than you are expecting. We are in-network with ten major plans - Aetna, Blue Cross Blue Shield, Cigna, Medicaid, Medicare, Optum, Humana, Anthem, Kaiser, Health Net, and Magellan - and even out-of-network plans typically cover a meaningful portion. Our admissions team verifies in under an hour and gives you (and the family member who is paying or co-signing) the actual numbers before you commit to anything.

What happens with our family during treatment?

Family is part of the clinical work, not a side audience. Our family programming runs every Thursday evening throughout residential and continues into the outpatient phase. Spouses, parents, adult children, and adult siblings are welcome - the structure is based on family-systems theory, taught by clinicians who specialize in this work. We also host a free weekly consultation call for Lafayette-area families whether or not your loved one is currently a patient at RBHN.

Will my employer (or my loved one's employer) find out?

Substance use treatment records are protected by federal law (42 CFR Part 2), which is meaningfully stricter than HIPAA. We will not confirm or deny that any specific person is a patient here without explicit written authorization. Many of our patients take FMLA or short-term disability without disclosing the specific reason. We can walk you through the legal and practical landscape during the admissions call.

Is medical detox really safe?

Withdrawal can be serious - alcohol and benzodiazepine withdrawal in particular can be life-threatening if managed without medical supervision, which is exactly why supervised detox exists. Your loved one will have a physician monitoring them, comfort medication around the clock, a nurse within reach, and a quiet room designed for the hardest hours. We use CIWA and COWS scoring and adjust comfort protocols every two hours through the acute phase. Detox at RBHN is not the awful experience family members are often imagining.

What if our loved one has done treatment before?

Many of our patients have. Substance use disorder behaves like a chronic illness - hypertension, asthma, diabetes - all of which have similar or higher recurrence rates. Prior attempts are not failures; they are clinical data. The intake team takes them seriously, asks what worked even briefly, what triggered relapse, and builds the plan around the reality of your family member's history rather than starting from a blank page.

What if our loved one does not want to come?

This is one of the most common questions we get from families. The clinical research is clear: forcing someone into treatment through ambush-style interventions tends to produce short-term compliance and long-term dropout. Our admissions team can help you think through how to bring the conversation to your loved one in a way that gives them agency. The first call - made by you, on their behalf - costs nothing and commits no one to anything.

What happens after discharge - are we just on our own?

Discharge is a transition, not an endpoint. Every patient leaves with a step-down plan (typically PHP or IOP), alumni group access, a relapse prevention kit, and a 24-hour peer-support contact for the first 90 days. Family programming continues through the outpatient phase. Monthly alumni events on our campus continue indefinitely - many graduates and their families remain connected for years.

Can we speak with someone right now?

Yes. A clinically trained admissions specialist answers the line twenty-four hours a day, every day. Call (831) 270-9518 or email [email protected]. The first call is confidential and commits you to nothing.

Ready to Start Your Recovery?

Call our admissions team 24/7. Confidential and no obligation.